Order (and Ship Outside of Italy)

Welcome to bit-store.it! We are pleased to serve international customers and ship our high-quality products worldwide.

New Streamlined International Workflow

We have updated our procedures to make international ordering more efficient. You can now browse our catalog, add items to your cart, and proceed as a guest or registered user to input your shipping details.

Once you select the shipping method, you will be prompted to submit a Custom Quote Request. Our team will verify product availability in real-time and calculate the best FedEx rates for your specific location. You will receive the shipping quote and availability confirmation directly via email within a few minutes of your request, allowing you to finalize your order without delays.

How to Order (Step-by-Step)

1. Add to Cart: Select your items and proceed through the checkout process by entering your shipping details.

2. Request Quotation: At the shipping step, select the "Request Quote" option.

3. Receive Your Proposal: Within a few minutes, you will receive an updated order summary via email with availability confirmation and optimized shipping costs via FedEx.

4. Confirm & Pay: Click the link provided in our email to review your finalized total and complete your purchase securely using Bank Transfer or PayPal (including credit card payments as a guest).

Payment Security

• Payment Methods: We accept Bank Transfer and PayPal.

• Seller Protection: For all PayPal transactions, final order acceptance is strictly conditional upon PayPal's confirmation of "Seller Protection Eligibility." If a transaction is flagged as ineligible, we will cancel the order and issue a full refund, net of any non-recoverable transaction fees.

Important Shipping & Customs Information

• Customs & Duties: All customs duties, import taxes, and local clearance fees are the sole responsibility of the buyer and are excluded from our shipping quotes.

• Customs Refusal Policy: If goods are refused at customs or left uncleared, they will be declared abandoned by the authorities. Bit will not arrange for the return of such goods, and no refund will be issued.

• International Return Policy: For international orders, the Customer is responsible for all logistics and customs costs associated with returning the goods to our warehouse. Refunds will be processed as follows:

  1. Product Value: The purchase price will be refunded, subject to inspection of the item's condition and original packaging.

  2. Non-refundable Costs: Initial shipping costs, as well as any import duties and taxes paid by the Customer upon arrival, are non-refundable.

  3. Re-importation Deductions: The refund will be net of all documented expenses incurred by Bit for the return of the goods to Italy, including:

     • International return shipping fees;

     • Customs duties, Import VAT, and customs clearance charges paid by Bit to re-import the goods into Italy. (Upon request, we will provide the Customer with the relevant documentation—courier invoices and customs entries—proving the actual costs incurred for the return.)

Delivery & Inspection

• Delivery Type: All international shipments are "curbside delivery" (ground floor). We do not ship to P.O. Boxes or automated parcel lockers; a physical address is mandatory.

• Damaged Goods Policy: Please inspect your package upon arrival.

  • Visible Damage: Sign the courier's document as "ACCEPTED WITH RESERVE" and specify the reason.

  • Hidden Damage: If the box is intact but the item is damaged, you must report it via email to info@e-bit.tech within 12 hours of delivery, including clear photographic evidence of both the product and the packaging. Claims submitted after this window cannot be accepted.

Need Assistance?

Our team is here to ensure your order arrives safely and efficiently. If you have any questions during the process, contact us via WhatsApp, Live Chat, or email at info@e-bit.tech.